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4. Why can’t I log into my account? . . . – uk2ke
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4. Why can’t I log into my account? . . .

If you’re having trouble logging in, you may be entering incorrect account information or you may need to reset your password.

Here are some things to check:

  1. Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you’re using the correct email address and password combination.
  2. Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords. If you’re sure you’re using the correct email address, try to Reset your password on this link – Password recovery
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